Last updated: Today
Thank you for shopping with Barbara & Claire New York. This policy explains how and when your order will reach you. It applies to orders placed at www.barbara-claire.com.
Where We Ship
We currently ship to addresses within the United States.
Order Processing
Orders are processed within [1-3] business days after payment is confirmed. During this time we check your items, confirm your details, and prepare your package.
Business days are Monday to Friday, excluding U.S. public holidays. Orders placed on weekends or holidays begin processing the next business day.
Delivery Time
Once your order ships, delivery typically takes [3-7] business days, depending on your location and the shipping method.
These are estimates, not guarantees. Weather, carrier delays, holidays, busy seasons, and incorrect address details can all affect delivery.
Shipping Cost
We offer free standard shipping on all U.S. orders. Any exceptions or upgraded shipping options will be shown at checkout before you pay.
Carriers and Tracking
We ship with USPS, UPS, FedEx. When your order ships, we’ll email you a tracking number so you can follow your package. Tracking can take up to 24 to 48 hours to update after dispatch.
Orders in Multiple Packages
If your order includes several items, it may arrive in separate packages, possibly on different days. You won’t be charged extra shipping for this.
Shipping from Our Partners
Some items are shipped directly to you from our partner suppliers. These packages may come from a warehouse in the U.S. / outside the U.S. and may arrive in separate shipments. Estimated delivery times for each item are shown on its product page.
Correcting Your Address
Please check your shipping address carefully at checkout. If you spot a mistake, email us right away at info@barbara-claire.com. We’ll try to correct it, but we can’t change the address once an order has shipped.
If a package is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange reshipping, and [additional shipping charges may apply / reshipping fees may apply].
If Your Order Is Late
If your order hasn’t arrived by the estimated delivery date, email us at info@barbara-claire.com with your name and order number. We’ll look into it with the carrier and let you know the next steps.
If Your Tracking Says “Delivered” But You Can’t Find It
Please check around your door, with neighbors or household members, and with your local post office. If it still doesn’t turn up within 2-3 business days, contact us and we’ll help investigate.
Damaged or Incorrect Items
If your order arrives damaged or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo. We’ll make it right according to our Return & Refund Policy.
Questions?
We’re happy to help. Email us at info@barbara-claire.com Monday-Friday, 9am-5pm ET