Last updated: Today
Kelvora Enterprises LLC (“we,” “us,” “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.
Please read it carefully. By using the Services, you acknowledge that you have read this policy and understand how your information is collected, used, and disclosed.
Personal Information We Collect
“Personal information” means information that identifies, or can reasonably be linked to, you or another person. It does not include anonymous or de-identified information. Depending on how you interact with the Services, we may collect:
- Contact details: name, billing and shipping addresses, phone number, and email address
- Financial information: payment card details, transaction details, form of payment, and payment confirmation. Card payments are handled by secure payment providers, and we do not store your full card number.
- Account information: username, password, preferences, and settings
- Transaction information: items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past orders
- Communications with us: anything you include in messages to customer support
- Device information: your device, browser, network connection, IP address, and other unique identifiers
- Usage information: how and when you interact with or navigate the Services
Where We Get Your Information
- Directly from you, such as when you create an account, place an order, or contact us
- Automatically through the Services, using cookies and similar technologies
- From our service providers, who collect or process information on our behalf
- From partners or other third parties
How We Use Your Information
- To provide, tailor, and improve the Services: process payments and orders, arrange shipping, handle returns and exchanges, manage your account, remember your preferences, and recommend products
- For marketing and advertising: send promotional emails, text messages, or postal mail and show you ads on our site or other websites, including based on items you viewed or added to your cart
- For security and fraud prevention: protect accounts and payments and detect or investigate fraudulent, illegal, or malicious activity. If you create an account, please keep your login details private.
- To communicate with you: provide customer support and respond to your questions
- For legal reasons: comply with the law, respond to valid legal requests, handle disputes, and enforce our terms and policies
How We Disclose Personal Information
We may disclose your information:
- To Shopify and other service providers who work on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping)
- To business and marketing partners that help us advertise to you. We use Shopify to support personalized advertising with third-party services based on your online activity across merchants and websites. These partners use your information under their own privacy notices.
- When you ask us to or consent to it, such as to ship your products or through social media or login integrations
- [To our affiliates, if applicable]
- In connection with a business transaction such as a merger or sale, to comply with legal obligations, to enforce our policies, or to protect our rights and the rights of others
[OPTIONAL: Orders Shipped by Partner Suppliers]
If an item ships directly from a partner supplier, we share only what’s needed for delivery, such as your name, shipping address, phone number, and order details. These suppliers may be located outside the United States.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit is transmitted to Shopify and to third parties that may be located in countries other than where you live.
We also use certain Shopify enhanced features that draw on data from your interactions with our store, other merchants, and Shopify. For those purposes, Shopify is responsible for processing your personal information, including responding to your rights requests. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal at https://privacy.shopify.com/en.
Cookies and Similar Technologies
We use cookies to keep your cart working, remember your preferences, understand how visitors use our site, and measure and personalize our advertising. You can manage cookies in your browser settings, though blocking some may affect checkout and other features.
Third-Party Websites and Links
The Services may link to websites run by third parties. We don’t control them and aren’t responsible for their privacy or security practices, so please review their policies. Information you share on public or social media platforms may be visible to others. Including a link doesn’t mean we endorse the site.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has given us information, contact us and we will delete it. We do not have actual knowledge that we sell or share personal information of anyone under 16.
Security and Retention
No security measures are perfect, and we cannot guarantee absolute security. Information you send us may not be secure in transit, so please avoid sending sensitive information through unsecure channels.
We keep your personal information for as long as needed to maintain your account, provide the Services, meet legal obligations, resolve disputes, and enforce our policies.
Your Rights and Choices
Depending on where you live (for example, California, Colorado, Connecticut, Virginia, and other states with privacy laws), you may have the right to:
- Access / Know: request the personal information we hold about you
- Delete: request that we delete your personal information
- Correct: request correction of inaccurate information
- Portability: receive a copy of your information and ask us to transfer it to another party, in certain cases
- Opt out of sale, sharing, or targeted advertising: direct us not to share your information for personalized advertising.
- Manage communications: unsubscribe from marketing emails at any time using the link in our emails. We may still send order and account messages.
These rights are not absolute and may be limited by law. To exercise them, contact us using the details below. We may need to verify your identity, and you may use an authorized agent, who must provide proof that you authorized them. We will not discriminate against you for exercising your rights, and we will respond within the time required by law.
Complaints
If you have concerns about how we process your information, contact us. Depending on where you live, you may also be able to appeal our decision or file a complaint with your state attorney general or local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country where you live.
Changes to This Policy
We may update this policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated version here, change the “Last updated” date, and give notice where the law requires it.
Contact
Barbara & Claire New York
Email: info@barbara-claire.com