Last updated: Today
We want you to love what you order. If something isn’t right, this policy explains how to return it. It applies to purchases made at www.barbara-claire.com.
Our 30-Day Return Window
You can request a return within 30 days of receiving your order. Items must be unworn, unwashed, and in their original condition, as described below.
How to Start a Return
Email us at info@barbara-claire.com with:
- Your full name and order number
- The email address used for the order
- The item(s) you’d like to return and the reason
- Photos, if the item is damaged, faulty, or not what you ordered
We’ll reply within 1-2 business days with approval and return instructions.
Please Wait for Approval
Please don’t send anything back before we confirm your return. Packages sent without approval may be delayed or refused, and we can’t guarantee a refund for them. Once approved, we’ll send you the correct return address and instructions.
Return Shipping Costs
- Change of mind or size/fit exchanges: You’re responsible for return shipping.
- Damaged, faulty, or incorrect items: We’ll cover return shipping, or arrange a replacement at no cost to you.
We recommend a tracked shipping service and keeping your tracking number until your refund is complete.
Condition of Returned Items
To be accepted, items should be:
- Unworn, unwashed, and unused
- In original condition, free of perfume, makeup, pet hair, stains, or odors
- Returned with original tags and packaging
Items showing signs of wear, washing, alteration, or damage after delivery may be declined or may receive a partial refund.
Items We Can’t Accept Back
- Gift cards
- Final sale items, clearly marked on the product page
- Pierced earrings and other jewelry marked non-returnable, for hygiene reasons
- Intimates, swimwear, or socks if the hygiene seal is broken
- Items that have been worn, washed, or altered
- Items returned without approval
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, defective, or not what you ordered, email us within 30 days of delivery with your order number and clear photos of the item and packaging. We’ll offer a replacement, exchange, or full refund, whichever you prefer where stock allows.
Refunds
Once we receive and inspect your return, we’ll email you to confirm the result. Approved refunds go back to your original payment method within 3-5 business days, though your bank or card provider may take 5-10 additional business days to show it. Original shipping charges are refunded only if the return is due to our error.
Exchanges
If you need a different size or color, email us and we’ll check availability. If the item is unavailable, we’ll offer a refund or store credit.
Cancelling an Order
Email us as soon as possible at info@barbara-claire.com. If your order hasn’t been processed or shipped, we’ll cancel it and refund you in full. Once it has shipped, you can return it after delivery under this policy.
Your Legal Rights
This policy doesn’t limit any rights you have under federal or state consumer protection laws.
Contact Us
info@barbara-claire.com, Monday-Friday, 9am-5pm ET